Privacy policy

PRIVACY POLICY

Last updated: October 19, 2026

Northglow ("we", "us", "our") operates this store and website. This Privacy Policy explains how we collect, use, and share your personal information when you visit our website, make a purchase, or contact us.

INFORMATION WE COLLECT
- Contact details: name, email address, phone number, and shipping/billing address
- Order information: products purchased, order history, and payment confirmation (we do not store full card details; payments are processed securely by our payment providers)
- Communications: messages you send to customer support
- Device and usage information: IP address, browser type, pages viewed, and how you interact with our site, collected through cookies and similar technologies

HOW WE USE YOUR INFORMATION
- To process and deliver your orders
- To provide customer support and respond to your questions
- To send order updates and, if you opt in, marketing emails
- To improve our website and products
- To show relevant advertising on platforms such as Facebook, Instagram, and TikTok
- To prevent fraud and keep our store secure
- To comply with legal obligations

SHARING YOUR INFORMATION
We share information only as needed to run our store, including with:
- Shopify, which hosts our store
- Payment processors to complete your purchase
- Shipping partners and suppliers to fulfil and deliver your order
- Advertising and analytics partners (such as Meta and TikTok) to measure and improve our ads
- Authorities, where required by law

We do not sell your personal information.

COOKIES
We use cookies to keep the store working, remember your cart, understand how visitors use our site, and improve our advertising. You can control cookies through your browser settings.

YOUR RIGHTS
Depending on where you live, you may have the right to access, correct, delete, or receive a copy of your personal information, and to opt out of targeted advertising. We honour Global Privacy Control signals where required. To make a request, email us at northglowhome@gmail.com.

DATA SECURITY & RETENTION
We take reasonable steps to protect your information, but no method of transmission or storage is 100% secure. We keep your information only as long as needed to provide our services, meet legal obligations, and resolve disputes.

CHILDREN
Our store is not intended for children, and we do not knowingly collect personal information from children.

INTERNATIONAL TRANSFERS
Your information may be stored and processed outside your country, including by our service providers.

ADVERTISING AND ANALYTICS
We use tools from third parties, including Meta (Facebook and Instagram) and TikTok, such as pixels and similar technologies, to understand how visitors use our store and to measure and improve our advertising. These partners may collect information about your browsing and purchase activity on our site. You can manage how Meta uses this data through your Off-Facebook Activity settings, and how TikTok uses it through your TikTok privacy settings. You can also limit tracking through your browser's cookie settings.

CHANGES TO THIS POLICY
We may update this policy from time to time. The "Last updated" date at the top will show when changes were made.

CONTACT
For any privacy questions or requests, email us at northglowhome@gmail.com.