Shipping policy

SHIPPING POLICY

Last updated: October 19, 2026

FREE SHIPPING WORLDWIDE
All Northglow orders ship free to the countries available at checkout.

ORDER PROCESSING
Orders are processed within 1–3 business days after payment. Orders placed on weekends or public holidays are processed the next business day. During the busy holiday season, processing may take slightly longer.

DELIVERY TIMES
Once dispatched, estimated delivery times are:
- United States & Canada: 8–20 business days
- Australia & New Zealand: 8–20 business days
- United Kingdom & rest of the world: 10–25 business days

Delivery times are estimates, not guarantees. Delays can happen due to carrier volume, customs, weather, or the holiday rush.

CHRISTMAS ORDERS
We recommend ordering early for Christmas delivery. Our recommended last order date for Christmas will be shown on our website. Orders placed after this date are still welcome but may arrive after Christmas.

TRACKING
Every order includes tracking. You'll receive a shipping confirmation email with your tracking number once your order has been dispatched. Tracking may take a few days to update after dispatch.

DUTIES & TAXES
Depending on your country, import duties or taxes may apply. Where these are not included at checkout, they are the responsibility of the customer.

DAMAGED ITEMS
If your order arrives damaged, please contact us within 7 days of delivery at northglowhome@gmail.com with your order number and photos of the item and packaging.

LOST PARCELS
If your tracking hasn't updated for an extended period, please contact us. Once the carrier confirms a parcel is lost, we'll send a replacement or issue a refund.

INCORRECT ADDRESSES
Please make sure your shipping address is correct at checkout. We're not responsible for orders delivered to an incorrect address provided by the customer. Reshipping costs may apply.

CONTACT
For any shipping questions, email us at northglowhome@gmail.com.