Refund policy

REFUND & RETURN POLICY

Last updated: October 19, 2026

At Northglow, we want your Christmas to glow. If something isn't right with your order, we're here to help.

30-DAY RETURNS
You have 30 days from the date you receive your item to request a return or refund. After 30 days, we're unable to offer a refund or exchange.

To be eligible for a return, items should be unused, in the same condition you received them, and in their original packaging where possible. Returns are reviewed case by case, and we may approve, decline, or offer a partial refund depending on the condition of the item and the reason for the return.

DAMAGED, FAULTY OR INCORRECT ITEMS
If your LED reindeer and sleigh wall lights arrive damaged, have a manufacturing fault (for example, lights that don't turn on or a remote that doesn't work), or you received the wrong item, please contact us within 7 days of delivery. Include your order number and clear photos or a short video showing the issue. We'll arrange a replacement or refund at no extra cost to you.

CHANGE OF MIND
For change-of-mind returns, the customer is responsible for return shipping costs. Original shipping costs are non-refundable.

HOW TO START A RETURN
Email us at northglowhome@gmail.com with:
- Your order number
- The reason for your return
- Photos or a short video if the item is damaged or faulty

Please do not send items back without contacting us first. Returns sent without approval may not be accepted.

REFUNDS
Once your return is received and inspected, we'll let you know whether your refund is approved. Approved refunds are issued to your original payment method, usually within 5–10 business days. Your bank or card provider may take extra time to process it.

WHEN RETURNS MAY BE DECLINED
- The request is made after the 30-day window
- The item has been damaged through misuse, accidents, or incorrect installation
- The item does not match the original order
- There are signs of fraud or abuse

CHRISTMAS GIFTS
If your item was a gift, the person who placed the order can contact us to arrange a return.

YOUR RIGHTS
Nothing in this policy limits any rights you have under the consumer laws of your country.

CONTACT
Questions? Email us at northglowhome@gmail.com and we'll get back to you as soon as possible.